Foot Spot Named Top 10 Footwear Stores in America

The Foot Spot // The Village at Briarcliff



It’s an honor few footwear stores in America can ever hope to achieve: the Gold Medal Service Award. In early June, The Foot Spot was honored as one of the Top 10 independently owned shoe stores with the best customer service in the U.S.

The 2015 Gold Medal Service Award was announced by Footwear Insight, the leading footwear industry magazine in the country, during a New York ceremony on June 3 within the former location of the famed Studio 54.

The award, which recognizes and rewards the independent shoe stores that offer the best customer service, was based on a mystery shopping evaluation of 100 stores across the nation that took place last March and April by Franklin Retail Solutions, one of the top retail merchandising companies in the U.S.

The judges rated the shopping experience using 20 criteria developed by some of the top independent retailers in the country. Points were given if the sales associates smiled, measured customers’ feet, provided refreshments, and whether clean socks were available for try-ons, among other ways the customer experience was enhanced.

Team Director, Ryan Richard said, “Providing exceptional customer service is something we do everyday, so it’s gratifying to be ‘discovered’ by the mystery shoppers. For us, there’s simply no other way to do business.”

On June 20th, 2015, The Foot Spot will be celebrating 10 years of being in business. To kick off their milestone they are having a 4 day sale from June 17-20th to thank all of their loyal customers that have supported them over the years.

The Foot Spot started in South Kansas City in 2005 with 1 location. In 2006 they opened up their second location in Prairie Village, KS. In 2008 they opened up their Northland location in The Village at Briarcliff.   This year they are launching an e-commerce business, that will allow people from all over the nation to purchase footwear through their site.

The Foot Spot offers a broad assortment of fashionable comfortable footwear brands including: New Balance, Brooks, Vionic, Cobb Hill, Finn Comfort, Naot, Think, Olukai and Wolky, just to name a few. Additionally, they have Pedorthists on staff to evaluate and assess your footwear needs.

The Foot Spot addresses numerous common foot-related conditions including plantar fasciitis, bunions, arch pain, hammer toes, and back and knee pain associated with improper foot biomechanics. In addition to footwear, the staff is trained to design custom inserts for proper alignment for your feet.

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